M & R CARS
E-Mail CommunicationAs part of the booking process you automatically opt in to e-mail communication from us as part of the service you are requesting. If at any stage you would prefer to stop e-mail communication, please “unsubscribe” in the footer of any non-transactional e-mail you receive from us.Booking OnlineTo book our services online through our website portal, customers are required to first register and provide personal details before booking and paying. This information is held securely on the A booking and management system (see above) Booking via Downloading our Mobile App Customers can book our services by Downloading our Android (Google) or Apple based Mobile App. and recording their per- sonal details. You should be aware that these sites maybe collecting information about you and you should check the respec- tive policies of each of these sites to see how exactly they use your information and to find out how to ‘Opt Out’ or delete such information. By Downloading the App., you “Opt-In” to receiving “Automated” real-time text notifications of the status of your booked taxi using your mobile number M&R (Woodbridge) Ltd receive personal information when the App is used, and this information is stored securely on the Cabdespatch booking & management system (see above) Accountability.NB: We do not pass data onto 3rd Parties unless it enables us to perform services requested by you.Booking Data is used securely by our operations staff for the purpose of providing a service. Operational Staff are regularly trained and supervised in handling personal data. The Managing Director is the only member of staff to have access to Operational Data. Collection of Website Data Log FilesWhensomeonevisitsourwebsites,wecollectstandardinternetloginformationanddetailsofvisitorbehaviourpatterns.We dothistofindoutthingssuchasthenumberofvisitorstothevariouspartsofthesite.Wecollectthisinformationinaway which does not identifyanyone.Wedonotmakeanyattempttofindouttheidentitiesofthosevisitingourwebsiteusingthedatainthelogs.Wewillnotasso- ciateanylogdatagatheredfromoursiteswithanypersonallyidentifyinginformationfromanysource. Comment and Enquiry FormsOur websites allow visitors to leave comments and contact us via an enquiry form. We collect the following information: ContactdetailssuchasName,Email,PhoneandFaxNumber,WebAddress,Companyname,IPAddress,CommentEnquiry M&R (Woodbridge) Ltd require this information for the following reasons:• To improve our products and services• To screen the validity and integrity of visitors interacting with us, company’s website and staff• Encourage visitor interaction and discussion on our website• Be able to respond to visitor enquiries• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provide. You will have the opportunity to opt out of this at this time.
Cookiesaresmalltextfilesthatareplacedonyourcomputerbywebsitesthatyouvisit.Theyarewidelyused,in-ordertomake websiteswork,orworkmoreefficiently,aswellastoprovideinformationtotheownersofthesite.Cookiesthatareusedby ourwebsitesarenecessary,in-orderforustoprovideandimproveuponourvalue-addedproductsandservicesandtoremain competitive.Cookiesarenotsharedwithanythirdparties.
The following cookies will be set.
To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout
Third Party Cookies
Ourwebsitesusefeaturesfromotherwebsitesthatmayleaveacookie.Thesearethird-partycookiesandwe’reunableto block or prevent them without removing the feature from our site. For information about those cookies you would need to checktheoriginator’swebsitefortheircookiepolicy.
We are committed to ensuring that your information is secure. In-order to
prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Accessing & Updating your Personal Information
Wewillnotsell,distributeorleaseyourpersonalinformationtothirdpartiesunlesswehaveyourpermissionorarerequiredby lawtodoso.Wemayuseyourpersonalinformationtosendyoupromotionalinformationaboutthirdpartieswhichwethink youmayfindinterestingifyoutellusthatyouwishthistohappen.Youmayrequestdetailsofpersonalinformationwhichwe holdaboutyouundertheDataProtectionAct1998.Asmallfeewillbepayable.Ifyouwouldlikeacopyoftheinformationheld, pleasewritetous.Ifyoubelievethatanyinformationweareholdingonyouisincorrectorincomplete,pleasewritetooremail usassoonaspossible.Wewillpromptlycorrectanyinformationfoundtobeincorrecttoensurethatitisaccurateandkeptup todate.Pleasecontactourassigneddataprotectionofficerat:
Managing Staff Records & Recruitment
Keeping Staff Information & Records
Staff information regardingNames,Addresses,TelephoneNumbers,E:Mail&MobileNumbers,arestrictlyconfidentialand heldsecurelyonfilesviaacompanyDropboxaccount.
Alloftheabove,canonlybeaccessedby Managing Directorofthecompanyandareonly usedtohelpwithoperations,administration,traininganddevelopmentatwork.
Staff Financial Details
AllBankDetailsofstaffforpaymentofwagesbyBACSTransferaretransferredtotheCompanyBank: The Co-operative Bank, Ipswich andissolelyaccessedandadministeredbytheManagingDirector:Mr Jonathon Watsham
Letting Staff see their Records
All M&R (Woodbridge) Ltd staff have a right to ask for a copy of the information the company holds about them. This includes information concerning grievance and disciplinary issues. The company will respond to any such request within 40 days. Any employee files for employees who no longer work for the company or whose contracts have been terminated are held securely in accordance with data protection regulations.
As recommended by the Data Protection Act 1998, personal information of employees, including contact details, appraisalsandreviewsarekeptforatleast5years.Weusuallykeepholdofemployees’financialforatleast3yearsasHMRCmay request to see them in this time. In general we keep employee records for 6 years following their departure from the organisation and then work out which records are still valuable for the business to retain and dispose of the records that aren’t as recommended within the Data Protection Act1998
M&R (Woodbridge) Ltd useCCTVinourbookingofficein Woodbridge torecordthegeneralpublic purely for the purposes of security & safety of our operational staff and as a deterrent and prevention to crime and criminal activity. NB: CCTV is not used to monitor work done bystaff.
TheCCTVsystemsareoperatedbyNesthttps://www.nest.co.ukwithallrecordingsstoredona‘Cloud’system for 30 days andaccessibleonlybytheManagingDirector,Mr. Jonathon Watsham. Receptionsignsareplacedandclearlyvisibleatbothbooking officein Woodbridge toinformcustomers.)
Letting people see CCTV Recordings
Anyone can ask to see images of recordings taken of them. Any request should be addressed to The Data Protection Officer , M&R Cars, Woodbridge, Ip124AU and we willprovidetheimagesandinformationwithin40daysofreceivinganysuchrequest.Bylawweareobligedtochargeafee of up to£10.
FORFURTHERDETAILS,RQUESTSAND/ORENQUIRIESONTHEPRIVACYPOLICY PLEASECONTACT: Jon Watsham :DATAPROTECTIONOFFICER
E-mail: [email protected]